{"id":1490,"date":"2025-06-17T08:35:31","date_gmt":"2025-06-17T08:35:31","guid":{"rendered":"http:\/\/vannaty.local\/?page_id=1490"},"modified":"2025-06-17T08:39:48","modified_gmt":"2025-06-17T08:39:48","slug":"resolucao-de-litigios","status":"publish","type":"page","link":"https:\/\/vanatty.com\/pt\/resolucao-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o de L\u00edtigios"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1490\" class=\"elementor elementor-1490\">\n\t\t\t\t<div class=\"elementor-element elementor-element-289830c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"289830c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f72ab55 elementor-widget elementor-widget-text-editor\" data-id=\"f72ab55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"313\" data-end=\"341\">Resolu\u00e7\u00e3o de Lit\u00edgios<\/h1><p data-start=\"343\" data-end=\"536\">Nos termos da Lei n.\u00ba 144\/2015, de 8 de setembro, informamos que, em caso de lit\u00edgio de consumo, o consumidor pode recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) de consumo.<\/p><p data-start=\"538\" data-end=\"581\"><strong data-start=\"538\" data-end=\"567\">Entidades RAL dispon\u00edveis<\/strong> (exemplos):<\/p><ul data-start=\"582\" data-end=\"1004\"><li data-start=\"582\" data-end=\"763\"><p data-start=\"584\" data-end=\"763\"><strong data-start=\"584\" data-end=\"663\">CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong><br data-start=\"663\" data-end=\"666\" \/>Web: <a class=\"\" href=\"https:\/\/www.cniacc.pt\" target=\"_new\" rel=\"noopener\" data-start=\"673\" data-end=\"711\">www.cniacc.pt<\/a><br data-start=\"711\" data-end=\"714\" \/>Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"723\" data-end=\"739\">cniacc@fd.unl.pt<\/a><br data-start=\"739\" data-end=\"742\" \/>Tel.: 213 847 484<\/p><\/li><li data-start=\"765\" data-end=\"905\"><p data-start=\"767\" data-end=\"905\"><strong data-start=\"767\" data-end=\"825\">Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong><br data-start=\"825\" data-end=\"828\" \/>Web: <a class=\"\" href=\"https:\/\/www.centroarbitragemlisboa.pt\" target=\"_new\" rel=\"noopener\" data-start=\"835\" data-end=\"905\">www.centroarbitragemlisboa.pt<\/a><\/p><\/li><li data-start=\"907\" data-end=\"1004\"><p data-start=\"909\" data-end=\"1004\">Outras entidades dispon\u00edveis em: <a class=\"\" href=\"https:\/\/www.consumidor.gov.pt\" target=\"_new\" rel=\"noopener\" data-start=\"942\" data-end=\"1004\">https:\/\/www.consumidor.gov.pt<\/a><\/p><\/li><\/ul><p data-start=\"1006\" data-end=\"1290\"><strong data-start=\"1006\" data-end=\"1044\">Resolu\u00e7\u00e3o de Lit\u00edgios Online (ODR)<\/strong>:<br data-start=\"1045\" data-end=\"1048\" \/>Nos termos do Regulamento (UE) n.\u00ba 524\/2013, os consumidores residentes na UE podem recorrer \u00e0 plataforma europeia de resolu\u00e7\u00e3o de lit\u00edgios em linha, dispon\u00edvel em:<br data-start=\"1212\" data-end=\"1215\" \/>\ud83d\udd17 <a class=\"\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_new\" rel=\"noopener\" data-start=\"1218\" data-end=\"1290\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p><hr data-start=\"1292\" data-end=\"1295\" \/><p data-start=\"1297\" data-end=\"1511\"><strong data-start=\"1297\" data-end=\"1316\">Nota importante<\/strong>: A ades\u00e3o \u00e0 arbitragem \u00e9 volunt\u00e1ria, exceto se a empresa estiver vinculada a uma entidade RAL espec\u00edfica. Caso pretendas aderir formalmente a uma, indica-me qual e posso incluir essa informa\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o de Lit\u00edgios Nos termos da Lei n.\u00ba 144\/2015, de 8 de setembro, informamos que, em caso de lit\u00edgio de consumo, o consumidor pode recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) de consumo. Entidades RAL dispon\u00edveis (exemplos): CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de ConsumoWeb: www.cniacc.ptEmail: cniacc@fd.unl.ptTel.: 213 847 484 Centro de Arbitragem de Conflitos de Consumo de LisboaWeb: www.centroarbitragemlisboa.pt Outras entidades dispon\u00edveis em: https:\/\/www.consumidor.gov.pt Resolu\u00e7\u00e3o de Lit\u00edgios Online (ODR):Nos termos do Regulamento (UE) n.\u00ba 524\/2013, os consumidores residentes na UE podem recorrer \u00e0 plataforma europeia de resolu\u00e7\u00e3o de lit\u00edgios em linha, dispon\u00edvel em:\ud83d\udd17 https:\/\/ec.europa.eu\/consumers\/odr Nota importante: A ades\u00e3o \u00e0 arbitragem \u00e9 volunt\u00e1ria, exceto se a empresa estiver vinculada a uma entidade RAL espec\u00edfica. Caso pretendas aderir formalmente a uma, indica-me qual e posso incluir essa informa\u00e7\u00e3o.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1490","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resolu\u00e7\u00e3o de L\u00edtigios - Vanatty<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vanatty.com\/pt\/resolucao-de-litigios\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o de L\u00edtigios - Vanatty\" \/>\n<meta property=\"og:description\" content=\"Resolu\u00e7\u00e3o de Lit\u00edgios Nos termos da Lei n.\u00ba 144\/2015, de 8 de setembro, informamos que, em caso de lit\u00edgio de consumo, o consumidor pode recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) de consumo. 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